Customer Service Representative
Mersen Do Brasil · Newburyport, MA · 1 mo ago
$26–$28/hrFull-time
About the role
Be part of the customer service and sales team at Mersen, providing support services for Mersen subsidiaries and domestic distributors.
Responsibilities
- Aid customers with questions/issues related to price, availability, shipment information, quality concerns, account reconciliation, delivery concerns, etc.
- Provide production timing to customers/representatives and follow up to ensure commitments are fulfilled or inform customers of reschedules.
- Handle shipment errors such as shortages or wrong goods shipped, issue RMA’s when necessary, and assist in obtaining credits when needed.
- Resolve/present any pricing issues and release order holds once all conditions are met.
- Collaborate with both Newburyport and Juarez CCU teams to address group phone queues and email boxes in a timely manner.
- Ensure compliance with corporate policies and procedures regarding sales and order processing.
Requirements
- 2-3 years of Customer Service experience
- High School Diploma or Equivalent
- Superior administration and organizational skills
- Ability to work well in a team environment
- A professional, positive, and enthusiastic attitude
- Sound grasp of technical requirements associated with computerized Information/order processing systems and equipment
- Ability to handle a heavy workload and withstand pressure
- Excellent written and verbal communications skills, including fluency in English
Qualifications
None specified
Skills
Not specified
Benefits
Not specified
Pay
The expected wage for this position is between $26 and $28 per hour and will be eligible for incentive pay.
Schedule
Hybrid Schedule: Work from home 2 days per week, 3 days per week in Newburyport Office.