CUSTOMER SERVICE REPRESENTATIVE

Job Summary

We are seeking a Customer Service Representative/Patient Service Representative to join our Medix Infusion team. Key responsibilities include requesting extension orders from provider offices, entering new refill orders into the EMR system, and working closely with various departments to manage patient care.

Responsibilities

• Request refill orders/prescriptions and medical records from providers in a timely manner
• Request lab orders as needed
• Data entry of patient demographic, insurance, and ordering provider information into the EMR system
• Completes follow-up tasks as assigned
• Affirms work is completed in a timely manner to prevent delays in patient care
• Attends departmental meetings and in-services as requested
• Assists with orientation and training of staff
• Demonstrates courteous, compassionate, and professional behavior at all times

Requirements

• Two years experience in an infusion specialty preferred
• Medical Assistant certification

Benefits

• Health Insurance (company pays approx. 70% of medical coverage chosen)
• Dental/Vision Insurance (voluntary)
• Paid Time Off – tiered plan based on tenure starting at 120 hours annually
• Paid holidays – 7 days per year
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional Voluntary Life/AD&D products available)
• Disability income protection plan (optional)
• 401(k) savings plan and company match