Customer Service Representative

About the role

As a Customer Service Representative, you'll be responsible for providing the best customer service, while being a core communication representative for Masters Gallery accounts from the time the order is placed until the invoice is paid in full.

What You Can Offer

• Associate Degree in Business, Accounting, or equivalent experience recommended
• Two to four years of experience in customer service or account management preferred
• Must have excellent analytical, accuracy, and attention to detail skills to create and maintain processes
• Excellent verbal and written communication skills
• Working knowledge of ERP system and proficiency in the use of Microsoft Office products, Microsoft Teams, Zoom, Atrium, and DocStar
• Knowledge of the products, customers, and markets plus excellent critical thinking skills to help resolve customer complaints or needs
• Excellent interpersonal skills for dealing with different types of customers
• Must be able to multitask and manage job priorities with numerous interruptions
• Ability to work well independently and under pressure
• Requires an extremely high level of confidentiality

What Masters Gallery Foods Can Offer You

We're a company built on many values, among them are passion, integrity, and people, which means if you join Masters Gallery, you'll join a team brought together by enthusiasm, trust, and dedication. Beyond our commitment to offering exceptional products and customer service, Masters Gallery is committed to career development, inclusion, flexibility, and fun at work.