Customer Service Representative

About the role

Support personalized vacation planning across cruises, honeymoons, groups, all-inclusive stays, and theme-park travel, with particular attention to customer resolution. The role focuses on dependable customer service representation within vacation planning support, ensuring clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Success Measures

The practical outcome is dependable customer resolution, measured through:

• Clean records
• Explicit ownership
• Timely escalation
• Fewer downstream fixes

Responsibilities

• Track the Customer Service Representative workflow by reviewing available case history before responding.
• Own routine issue resolution within approved authority.
• Document commitments and next actions clearly for team reference.
• Escalate complex cases with sufficient context for the next owner.
• Maintain handling of assigned customer or client requests.

Capabilities That Matter

• Use Follow-Up and Queue Management confidently in customer service representation.
• Apply Theme Park Travel Operations while tracking exceptions, owners, and deadlines.
• Document CRM decisions clearly for teammate understanding.
• Exercise sound judgment in Customer Communication, especially during escalations.

Schedule

Full-time, entry-level position.

Pay

Base salary: $38,000–$52,000 per year.

Work Arrangement

100% remote within the United States. Remote execution requires customer resolution to be accurate, secure, traceable, and ready for the next authorized teammate.