Customer Service Representative

About the role

We need a Customer Service Representative who can deliver dependable resolution for premium Caribbean and Hawaii trips, cruises, all-inclusive stays, family travel, groups, and romantic vacations. Accuracy and traceable follow-through are prioritized over superficial speed in this live-work remote position supporting premium leisure travel.

Responsibilities

• Review available case history before responding to ensure informed customer service.
• Resolve routine issues within approved authority, maintaining workflow efficiency.
• Document commitments and next actions clearly for accountability and traceability.
• Escalate complex cases with sufficient context for the next owner to act seamlessly.
• Handle assigned customer or client requests with precision and thoroughness.

Success Measures

Quality is demonstrated when customer resolutions are accurate enough for others to act on, and unresolved items are documented rather than guessed. Success is measured through consistent, high-standard support in premium leisure travel.

Working Strengths

• Use follow-up and queue management tools confidently to maintain workflow.
• Apply expertise in premium leisure travel support while tracking exceptions, owners, and deadlines.
• Document CRM decisions clearly so teammates can follow the reasoning behind actions.
• Exercise sound judgment in customer communication, especially when escalation is required.

Work Arrangement

This is a full-time, entry-level position, 100% remote within the United States.

Pay

Base salary: $42,000–$62,000 per year.