Customer Service Representative
Liquid Process Equipment (“LPE”) is a fast-growing, value-added distributor of sanitary process equipment — think pumps and valves used in making milk, cheese, ice cream, chocolate, and more! We serve major Fortune 500 customers and, with our service and rebuild facility in Kaukauna, WI, we’re more than just a distributor — we’re a trusted partner in the process. We're coming off our best year ever in 2024 and are moving into a brand-new office building in Summer 2025.
About the role
- Customer Impact: Be the first voice our customers hear and a key part of their experience
- High-Growth Environment: Join at a pivotal moment as we expand and shape the future of the company
- Trusted by Industry Leaders: Serve Fortune 500 food and beverage companies with quality
- Career Growth: This role can be a launchpad to inside sales or operations
- Culture of Trust: Family-owned, long-term focused, with profit sharing, fast decision-making, and zero corporate bureaucracy
- Stability: Serve markets that people depend on in all economic scenarios
Responsibilities
Customer Interaction
- Maintain a positive and professional attitude toward customers
- Bring strong communication skills and a tenacious, solution-oriented attitude
- Act with a passion for action, always striving to serve the customer — even if it’s ‘not your job’
- Answer incoming phone calls and route as required
- Advise engineering/sales staff and management of any customer issue or vendor issues, working together to provide resolution
Order Processing
- Monitor customer service email & forward new POs to inside sales staff for entry
- Provide accurate, valid, and complete customer support for all inquiries
- Track and manage orders using our ERP system (Made to Manage), including:
- Review all orders for accuracy (quantities, ship-to, bill-to, product codes, due date)
- Send order acknowledgement to customer and any revisions thereafter
- Maintain delivery status updates
- Update ERP and Customer with any status changes
Vendor Coordination
- Follow up with Vendors on purchase orders
- Confirm vendor acknowledgements for accuracy
- Expedite orders, as needed, to guarantee delivery dates are maintained
- Detailed order entry and review
Administrative Support
- Assist with coordination of daily shipping, including:
- Receive in UPS and Freight shipments
- Verify shipment for accuracy
- Receive goods into ERP system
- Set up daily outgoing shipments
- Calculate inbound freight, as necessary
- File all documents and order paperwork
- Assist with maintaining Vendor and Customer data in business system
- Provide backup support for team members and other duties, as assigned
- Assist with accounting functions, as required
- Assist with maintaining office supplies
Requirements
- Professional verbal and written communication skills
- Computer proficiency with Microsoft Office applications, including SharePoint, Word, Excel, and Visio
- Quick to learn and/or proficiency in ERP systems (Made to Manage)
- Basic reading, writing, and math skills
Qualifications
- Strong attention to detail and accuracy
- Team-oriented with a proactive mindset
- Thrives in a fast-paced, growing company
- Eagerness to learn and take ownership
Benefits
- Competitive Base Salary and annual bonus
- Company-subsidized Health Insurance, Dental Insurance, Life/Disability Insurance, HSA/FSA
- Retirement plan (401k) with net 4% employer match, plus 5% discretionary profit share plan
About the company
LPE is part of Holland Group, a private, family-owned group of businesses with locations in Illinois, Wisconsin, Indiana, Massachusetts, & Pennsylvania. We're building businesses to last, not flip. We’re nimble, entrepreneurial, and growing fast — without the burdens of big-company bureaucracy. The ideal candidate is excited about the role but also open to future growth opportunities throughout Holland Group. The company deploys a best-in-class profit share program. We invest in our people, share our success, and are always on the lookout for future leaders.