Customer Service Representative

Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full-time Customer Service Representative in Whiteville, NC.

About the role

The Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification, and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections.

Responsibilities

• Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.
• Process retail sales transactions and maintain retail inventory when applicable.
• Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies.
• Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.
• Participate in weekly on-call rotation (not effective immediately: only after successful completion of training requirements).

Requirements

• Basic knowledge/familiarity with medical terminology and diagnostic codes.
• Recent experience with insurance verification, healthcare benefits assessment, and paperwork/documentation for billing Medicare, Medicaid, and private insurances.
• Good organizational skills.
• Effective communication skills.
• Dependable attendance.
• High School Diploma.
• Must pass drug test.

Qualifications

Desired qualifications (will be given preference):

• At least some college education.
• At least 6 months of recent, related experience.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Paid time off (PTO).
• Holiday pay.
• 401(k) retirement plan.