Customer Service Representative

Transit Team is a provider of paratransit transportation services in the Twin Cities metro area and has been voted best company to work for by US News & World Report for 2025-2026.

About the role

As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area.

Responsibilities

• Answer customer phone calls
• Book ride requests for customers
• Cancel ride requests
• Provide ride ETA data
• Make outgoing calls to customers informing them of their next day’s ride times
• Explain policies regarding the Metro Mobility system and service

Requirements

• Clean criminal record
• Good communication and computer skills
• Prior customer service skills (a plus)
• Familiarity with the Twin Cities metro area

Schedule

On-Site Shifts Available: Friday - Monday, 7:00 AM - 5:00 PM

Pay

$18.25 per hour

Benefits

• Paid Training
• Paid Holidays
• 2 Weeks of PTO
• Medical, Dental, Vision, and Life Insurance
• 401K with company match
• Employee Assistance Programs