Customer Service Representative

About the role

Locations: Bonita, Downtown Fort Myers and South Fort Myers. Hours: Monday‑Friday 8:15 a.m.–5:15 p.m. Starting hourly rate: $20.21. Do you thrive in a fast‑paced, customer‑focused environment? Look no further than the Customer Service Representative role at the Lee County Tax Collector (LCTC). In this role you will serve the community by helping with Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions. You will wear many hats, and no two days will be the same. While delivering 5‑star service, you will connect with customers and be part of a vibrant team that strives for excellence every day. The Customer Service Representative provides a full range of service delivery activities that support the Customer Service team and engage our customers. The representative contributes to the smooth operations of the service center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5‑Star customer service quality.

Responsibilities

• Provides guidance to customers regarding tax collector services and procedures; processes payments in person, by drop off, or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts.
• Performs cashiering functions; verifies to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals.
• Responds to customer requests or concerns, research problems and initiates problem resolution.
• Delivers upon Lee County Tax Collector’s (LCTC) Mission of 5‑star service quickly and efficiently.
• Participates in the of driver license services including fingerprinting, vision, oral and driving tests; inspects applicant vehicle vin numbers and records odometer reading.
• Performs a wide range of Motor Vehicle, Driver License and Identification Card, Business Tax Receipt, Real Estate Tax, and Hunting and Fishing transactions from general to moderate.
• Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
• Maintains moderate processing proficiency in functional areas.
• Performs other duties as directed.

Requirements

• High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience.
• Proficiency in Microsoft Office and valid Florida driver’s license required.
• Bachelor’s degree in business management or related field and ability to speak a second language preferred.
• 0‑2 years of tax collector experience.

Skills

• Excellent communication and interpersonal skills.