Customer Service Representative

About the role

Voted one of the Chicago Tribune’s Top Workplaces, Learning Resources® is a growing, family-owned company known for its award-winning educational toys and pet brand Brightkins®. If you're curious, collaborative, and a kid at heart, you'll fit right in here.

Responsibilities

• Efficiently process orders in a high-paced environment, serving both Dealer and Direct Customers.
• This includes vigilant monitoring of customer portals for order processing and shipping notifications, as well as daily checks of customer portals.
• Address customer inquiries through email, our website, or social media platforms.
• Actively engage in responding to customer reviews across company websites and social media platforms to maintain positive customer relations.
• Maintain up-to-date knowledge of company products, policies, and procedures.
• Gain a comprehensive understanding of customer needs pertinent to your assignments.
• Answer all queued calls promptly, ensuring timely and effective resolution of customer queries and issues.
• S Seek out and propose opportunities for process improvements that positively influence customer experience.
• Meet or exceed monthly key performance indicators, demonstrating commitment to operational excellence and customer satisfaction.
• Be prepared to take on additional duties as required, adapting to the evolving needs of the role and the organization.

Requirements

• A High School Diploma required.
• 1–3 years of customer service or call center experience.
• Basic proficiency in Microsoft Windows and Microsoft Office.
• Clear and professional communication skills.
• Strong attention to detail.
• Ability to manage multiple tasks.
• Problem-solving mindset and willingness to learn.
• Dependable follow-through and teamwork.

Qualifications

• No travel required.
• This is a hybrid role with 3 days on-site at our Vernon Hills office.

Skills

• Attention to detail.
• Customer service skills.
• Problem-solving skills.

Benefits

• Compensation range: $21.00 – $22.00 per hour.
• Total compensation includes profit sharing bonus potential, 401k matching, and a variety of other benefits.

Pay

Compensation range: $21.00 – $22.00 per hour – Actual compensation may vary due to other factors such as: years of experience, skill set and location.

Schedule

This is a hybrid role with 3 days on-site at our Vernon Hills office.