Customer Service Representative

About the role

The Customer Service & Billing Representative handles inbound customer calls related to service questions, account support, and billing inquiries. This role involves problem-solving, clear communication, and attention to detail to deliver an excellent customer experience.

Responsibilities

• Handle inbound customer calls in a professional and friendly manner
• Aid customers with service-related questions and account support
• Explain billing statements, charges, and payment options clearly
• Resolve issues efficiently or escalate when needed
• Document customer interactions accurately using internal systems

Requirements

• Customer service or call center experience preferred (not required)
• Strong communication and listening skills
• Comfortable using computers and navigating multiple systems
• Reliable, punctual, and team-oriented
• Ability to work on-site in Amherst, NY

What We Offer

• Competitive hourly pay ($16.75–$18.00/hour) W2 Employment
• Paid training
• Full-time, stable schedules
• Opportunities for growth as the company expands