Customer Service Representative

Core Responsibilities

• Upsell LRP products.
• Process cash and debit payments for in-store and online customer purchases via Dutchie.
• Ensure all transactions are verified with the correct quantities and product(s).
• Ensure all transactions are accurate, compliant, and properly secured with the order’s POS receipt attached to the outside or inside the exit bag.
• Maintain organization and cleanliness of workstations and retail store.
• Follow LRP Cash Handling Policy and all job-related processes and procedures.
• Accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Maintain awareness of customer input and suggest changes to Retail-Leadership to improve upon both vendor and LRP products.
• Report customer complaints to Retail-Leadership promptly.

Skills

• Superior customer service skills.
• Excellent organizational, attention to detail, and analytical skills.
• Strong written and verbal communication skills.
• Ability to multi-task and adjust to shifting priorities in a fast-paced environment.
• Commitment to learning and continuous development.
• Active Listening.
• Critical Thinking.
• Complex Problem Solving.
• Monitoring.
• Time Management.
• Service Orientation.
• Customer and Personal Service.
• Computer Software.

Physical Requirement/Work Environment

• Retail store work environment.
• Must be able to work on your feet for duration of shift.
• Must be able to work without leaving workstation excessively outside of regular break.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must be able to lift, carry, and balance up to 30 pounds.

Knowledge

• Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computer Software — Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.

Additional Requirements

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work weekends and holidays if necessary.
• Reliable transportation.

Job Information

Title: Customer Service Representative
Industry: Adult-Use Cannabis (MA)
Starting Pay Rate: $18.00/hour
Location: Dracut, MA
Status: Full-time and/or Part-time
Pay Type: Hourly
Commitment to Diversity, Equity and Inclusion: Lazy River Products is an at-will, equal opportunity/affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities, women, veterans, people with disabilities, people of all gender identities or sexual orientations.
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