Customer Service Representative

About the role

Lakewood Church is seeking a caring, dependable, and service‑minded Customer Service Representative to support constituents of Lakewood Church and Joel Osteen Ministries. In this role you will assist constituents by phone, email, and mail, respond to inquiries about church events, support order and donation‑related requests, provide prayer support as needed, and ensure clear and professional communication throughout each interaction. This position is a strong fit for someone who enjoys helping people, takes pride in finding solutions, and can remain courteous, accurate, and focused in a high‑volume customer service environment.

Schedule

Standard 35‑hour work week: Monday through Thursday in the office, with optional work‑from‑home Fridays.

Responsibilities

• Respond to customer questions and concerns by telephone and email.
• Provide timely and effective resolution of customer concerns and follow up on requests.
• Assist customers with website questions, Champion Codes, File Numbers, special promotions, and other requested information.
• Maintain polite, courteous, helpful, and professional communication throughout every interaction.
• Represent Lakewood Church positively and professionally in all customer interactions and correspondence.
• Assist customers with placing orders and updating or changing order information.
• Update customer contact information as needed.
• Prepare audit gift request statements, refund, and return requests.
• Maintain accurate customer and account information with careful attention to detail and data accuracy.
• Maintain knowledge of new products and current promotional offers; provide accurate information regarding products, promotions, and services.
• Conduct outbound customer calls as directed by the Supervisor.
• Perform accurate alphanumeric data entry in a high‑production, quality‑focused environment.
• Manage multiple customer requests and responsibilities effectively, demonstrating strong time‑management skills.
• Maintain compliance with the assigned work schedule.

Qualifications

• Uncompromised commitment to Lakewood Church’s vision, values, and core beliefs.
• A heart for helping people and resolving customer concerns.
• Strong customer service and problem‑resolution skills.
• Ability to address challenging issues professionally and effectively.
• Polite, courteous, and helpful phone manners.
• Strong verbal and written communication skills.
• Strong alphanumeric data‑entry skills with excellent accuracy and attention to detail.
• Ability to work effectively in a high‑production, quality‑focused environment.
• Ability to manage multiple tasks and priorities with effective time‑management.
• Experience working with databases.
• Proficiency in Microsoft Word, Excel, and Outlook.

Education & Experience

• Minimum two years of customer service and data‑entry experience.
• High School Diploma (required).
• Some college coursework (preferred).

Mission

As a member of the Lakewood Church team, you play an important role in helping fulfill our mission of bringing hope through Jesus Christ to people around the world. Employees in this position are expected to support the Church’s mission, maintain a lifestyle consistent with our biblical beliefs, participate in the life of the Church, and serve as part of our faith community. Ministerial responsibilities include regular attendance at church services and classes, serving as a Prayer Partner or ministry volunteer, and participating in community outreach opportunities as needed.