Customer Service Representative

About the role

Lakes Gas is among the largest propane providers in the Midwest, operating with a small-town, local feel at each of our 60+ locations. We are looking for an energetic person who can provide outstanding service to our customers and promote our business to the community. This position will include walk-in, phone, and email contact with customers and potential customers. You must be able to multi-task and be attentive to details.

Major Position Accountabilities

• Providing excellent service to customers and potential customers, including walk-in, telephone or email
• Working closely with the Branch Manager to schedule service work
• Ability to close sales on inbound and outbound calls and emails
• Soliciting and collecting payments on past due invoices in a timely manner and actively working on customer account balances
• Responsible for the cash and credit card activities while performing account reconciliations
• Processing branch mail, including trips to and from the post office to retrieve and drop off mail (with a valid driver's license), other employees and/or customers
• Responsible for making daily bank deposits
• Responsible for weekly and monthly reporting and must understand the importance of due dates
• Monitoring and ordering office supplies and forms in accordance with company ordering procedures
• Promptly and accurately coding vendor invoices for payment
• Ability to lift 30 pounds to assist customers with cylinder fills
• Availability for limited travel within Regional Area, as required
• Driving customer retention and reinforcing strategies for growth

Requirements

• Outstanding customer service skills, ideal if you like working with people
• Working knowledge of Microsoft Word and Excel
• Strong data entry skills to maintain and update customer data records along with product inventories
• Enhanced communication skills both written and verbally
• Ability to learn, manage and navigate web-based applications designed for the propane industry
• Ability, after brief training, to read, interpret, and understand work orders, shipping papers, product labels and invoices
• Ensure compliance that the branch is operating per established company guidelines/policies and procedures
• Willing to explore, critique, and forward ideas, and work with the home office to implement improvements and directions to streamline processes

Critical Success Factors

• Ability to work with and respectfully interact with other employees and/or customers
• Ability to build and contribute to a cohesive, collaborative, and goal-oriented team with a hands-on approach
• Conducting self in a professional business-like manner with customers, co-workers, and managers
• Communicating with co-workers to ensure tasks are completed timely and accurately
• Working with minimum supervision, following published and verbal standards, guidelines, policies and procedures developed by Lakes Gas Co., and state, federal and local laws

Pay

$20.00/hr to $22.00/hr