Customer Service Representative
Kenda Tires · Kent, OH · 1 mo ago
On-siteOTHRFull-time
Responsibilities
- Understand and act on what is right for the customer
- Resolve customer requests and complaints via phone and email
- Place, cancel, modify, or expedite orders on behalf of the customer
- Consistent and accurate data entry of customer orders, customer information, and customer interactions
- Develop relationships with customer base via daily interactions
- Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services over the phone or via email
- Work with customer service manager to ensure proper customer service is being delivered
- Record customer interaction information in CRM system
- Handle changes in policies or renewals
- Aid in the management of correspondence between the sales team and their clients
- Provide relevant information of customer interactions to sales team members
- Work with management, production, and shipping teams to support the customer
- Develop strong product and market knowledge
- Perform other duties as assigned
Requirements
Commensurate with experience
Qualifications
High school diploma or equivalent required
Skills
- Strong analytical and problem solving skills
- Shows initiative
- Ability to work independently with strong decision making and critical thinking skills
- Good written and verbal communication when dealing with customers
- Strong organizational skills
- Excellent interpersonal skills
- Proficient with Microsoft Office Suite, and other software programs
- Ability to multi-task and prioritize
- Ability to work under pressure and with deadlines
- Conflict resolution
- Ability to work independently and on a team
- Enthusiasm for what you do!
Benefits
- Generous benefits package including medical, dental, life, accident, critical care, and short-term & long-term disability insurance
- 401K retirement program with employer match
- Paid holidays, sick and vacation time
- Employee purchase pricing on auto, power sport, and bicycle tires
Pay
TBD
Schedule
TBD