Customer Service Representative

About the role

The perfect candidate will be interacting with customers over the phone to provide the first-class service we are well known for. We are looking for applicants who have the following skills:

Responsibilities

• Provide a high quality of service to our customers
• Understand and complete processes in accordance with company policies
• Handle a high volume of telephone and email enquiries adhering to company standards
• Provide information about products or services
• Feed issues back to the wider business

Requirements

• Strong customer service experience, ideally within a telesales environment
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Benefits

• Monday to Friday only
• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme

Pay

Not specified

Schedule

Monday to Friday only

Qualifications

• Eligibility to live and work in the UK
• A good standard of spoken English

Skills

• Strong customer service experience
• Great telephone manners and email writing skills
• Able to engage with customers on the phone in a friendly, empathetic, and professional way
• Can happily take ownership of queries and ensure that these are followed through to resolution
• Strong IT skills (or willingness to learn)

Benefits

• 28 days paid annual leave (including Bank Holidays), increasing to 33 days with length of service
• Access to hundreds of exclusive discounts and savings through our JJ family portal
• Free support with personal legal, medical, health and wellbeing issues
• Free secure parking
• Cycle to work scheme