Customer Service Representative

About the role

J&C Tropicals is seeking a Customer Service Representative to support their retail sales team. The ideal candidate will have 2+ years of experience in customer service, sales/administrative support, and relevant industries like retail, food, logistics, and hospitality.

Responsibilities

• Support Sales Representatives with retail accounts to build customer confidence with J&C Tropicals.
• Provide exceptional customer service to retail business accounts.
• Manage and build a strong relationship with customers.
• Proactively and professionally provide communication to customers in a timely manner such as product information, order details, status, and informative information.
• Understand and follow standard operating procedures for ordering.
• Communicate order details with Sales Representative.
• Ensure orders are entered correctly.
• Work alongside Procurement to secure product.
• Work alongside internal departments to ensure orders are processed and fulfilled.
• Understand and follow standard operating procedures for shipping notifications.
• Reconcile orders in ERP software to proprietary or third-party software.
• Cook up and schedule with logistic department and provide customer with delivery status.
• Understand and follow standard operating procedures for invoicing.
• Proactively manage product returns and relocation.
• Reconcile any discrepancies in total invoicing on short-shipped, overage and rejections.
• Follow up and resolve discrepancies which arise upon receipt of payment.
• Follow up with receipt of payments.
• Submission of Returns and Claims.

Requirements

• College degree a plus but not required. High School Diploma or GED is required.
• Experience and/or Education comparable to the knowledge, skills and abilities that are required.
• Fluent in both English and Spanish is a plus (read/write/translate).

Qualifications

• Excellent computer knowledge with proficiency in technology.
• Professional verbal and excellent written communication skills.
• Resourceful, well organized, highly dependable, problem-solving and customer skills.
• Efficient, detail oriented and time management skills.
• Good interpersonal and communications skills.
• Collaborative, team-oriented style with ability to seek out assistance and solutions.
• Willingness to learn and adapt to a rapidly changing environment.
• Ability to multi-task and perform different assignments in conjunction with day-to-day activities.
• Must be available during office and shipping hours, and some hours of weekend and holidays.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.