Customer Service Representative

About the role

As a customer service representative at Jay's Heating, Air and Plumbing, you will play a crucial part in our mission to provide exceptional service and grow within a dynamic and supportive team.

Responsibilities

• Promote customer satisfaction by converting incoming customer calls into booked service appointments
• Make outbound calls to qualify leads for service and sales
• Schedule service and sales appointments
• Daily use of Service Titan our CRM and dispatching software

Requirements

• 3+ years experience in customer service contact centers
• Proven track record of being a phone expert - effectively handling a large volume of inbound and outbound calls
• Strong communication and people skills
• Expert ability to convert incoming customer calls into booked service appointments
• Experience in offering membership-based services
• Expert ability to respond to customer requests and resolve issues while promoting the brand
• Proficiency in Microsoft Office & Web-Based Software Navigation
• The ability to maintain real-time communication with dispatch and your manager
• Focused attention to detail

Qualifications

• Customer service, administrative, support, customer support, client support, answering phones, receptionist, coordinator, dispatcher, CSR, customer rep, green company, high tech, energy efficiency, scheduler, appointment generator

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and decision-making abilities
• Effective time management and organizational skills

Benefits

• Medical Insurance (70% covered for employee)
• Dental and Vision Insurance for the full-time employee and their families, with other coverage that can be added
• Life Insurance
• 401k with up to 3% company match - starts after your first year
• 6 Paid holidays
• 2 weeks paid vacation - accrual starts after 90 days

Pay and Schedule

• $16.00 - $20.00 per hour + spiff option
• Monday to Friday or Tuesday to Saturday, 8am - 5pm (once training is completed)

Core Values

• Always Do the Right Thing
• Always Growing
• Can-Do Attitude
• Be Kind - The Golden Rule
• Deliver WOW customer service

Why Work With Us

• Family-oriented and family-owned business since 2005
• One of the largest & most established Home Services business in the surrounding areas
• Great reputation and strong focus on company culture
• Supports the community, veterans, and various local and global causes
• Highly rated with over 350 5-star reviews on Facebook

The Ideal Candidate

• Will have 3+ years experience in customer service contact centers
• Proven track record of being a phone expert - effectively handling a large volume of inbound and outbound calls
• Strong communication and people skills
• Expert ability to convert incoming customer calls into booked service appointments
• Experience in offering membership-based services
• Expert ability to respond to customer requests and resolve issues while promoting the brand
• Proficiency in Microsoft Office & Web-Based Software Navigation
• The ability to maintain real-time communication with dispatch and your manager
• Focused attention to detail