Customer Service Representative

About the Role

The Customer Service Representative supports the outside sales team by delivering exceptional service to customers. Responsibilities include handling inquiries, processing orders, managing complaints, and assisting with billing, credits, and quotes. The CSR consults with customers over the phone or in person, providing tailored product recommendations and solutions based on their unique needs. The role emphasizes building strong customer relationships and ensuring satisfaction in a fast‑paced environment. Ideal candidates have experience in distribution or the automotive paint industry.

Team Environment

Join a family‑oriented, supportive atmosphere where collaboration and teamwork are central. The company prioritizes a healthy work‑life balance and seeks candidates who embody humility, a hunger to learn, and a collaborative spirit.

Primary Responsibilities

• Support outside sales by handling customer complaints, credits, billing, ordering, and UPC requests.
• Provide accurate product information, assist with availability inquiries, and refer customers to the appropriate sales representative.
• Organize daily tasks and routes for optimal efficiency in a high‑volume, fast‑paced environment.
• Resolve customer issues promptly, ensuring satisfaction and maintaining detailed records of inquiries and actions taken.
• Maintain inventory accuracy by stocking, counting, and tracking stock items using barcode readers or computer systems.

Qualifications

• 1–2 years of experience in a customer service support role.
• Strong understanding of warehouse, supply chain, and distribution processes.
• High school diploma or GED required; vocational training in Sales and Distribution or an Associate degree preferred.
• Excellent communication skills with continuous speaking and hearing requirements.
• Clear vision for daily computer tasks, mental focus, and attention to detail.
• Ability to work both indoor and outdoor in an industrial setting.
• Occasional travel up to 5%.

Benefits

• Medical, Dental, Vision coverage.
• Health Savings Account (HSA) & Flexible Spending Account (FSA).
• 401(k) eligibility the first of the month after 90 days, with employer match and profit sharing after one full year.
• 2+ weeks of PTO in the first year and paid holidays.
• Employer‑paid life insurance, short‑term and long‑term disability.
• Employee discounts.
• Educational Assistance Program.

Pay

$21–$25 an hour, depending on experience.