Customer Service Representative

Responsibilities

• Communicate with patients via inbound and outbound phone calls
• Provide knowledgeable answers to questions regarding medical bills and accounts
• Understands and adheres to all regulatory compliance areas, policies and procedures (including HIPAA and compliance requirements)
• Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc.
• Reviews and analyzes insurance Explanation of Benefits to determine patient responsibility, adjustments and write-offs and handles each situation accordingly
• Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients

Qualifications

• Excellent organization, customer service and communication skills
• Moderate computer proficiency including working knowledge of Microsoft Office and/or Google Suite Tools
• Problem solving skills, good judgment, attention to detail, and follow-through are a must
• Able to multi-task and work within multiple systems at the same time
• Able to work with little or no supervision

Preferred

• Experience in customer service (1 year)
• Medical billing and/or revenue cycle management knowledge within a healthcare related field (1 year)
• On-site patient contact center (call center) experience (1 year)

Pay and Benefits

The pay range for this position is up to $18.50 per hour. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401k, and paid time off (all benefits are subject to eligibility requirements for full-time employees).