Customer Service Representative
Responsibilities
- Answer call‑center calls, process requests, and work with customers to resolve issues and answer queries.
- Maintain records and databases.
- Run database searches, perform quality assurance, and review images.
- Manage and maintain office supplies.
- Respond promptly to incoming emails.
- Organize incoming and outgoing mail.
- Prepare reports.
- Handle time‑sensitive processes and sensitive material.
- Ensure accurate data entry.
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
- Demonstrate flexibility in satisfying customer demands in a high‑volume production environment.
- Scan and index documents.
- Print and mail documents.
- Maintain publications inventories.
- Take directions from supervisor.
- Participate in cross‑training.
- Ensure reliable attendance and punctuality while supporting the Data Services team.
- Perform other duties as assigned, as appropriate for this role.
Qualifications
- College education – or 2 years of experience in an office environment, preferably in customer‑service roles.
Personal Qualities
- Strong work ethic
- Teachable / continuous learner
- Reliable / dependable
- Collaborative / team contributor
Pay
Maximum hourly rate $17.50. Hourly rate offered will be commensurate with qualifications. This position is eligible for quarterly bonuses based on successful execution of specified performance factors.
Schedule
In‑office position at the Ashburn, VA headquarters. Work hours are 8:30 AM – 5:00 PM, Monday through Friday. This is not a hybrid or remote role; punctuality is very important.
Physical Demands
Ability to lift 15–20 lb boxes.
Company Overview
Bring your passion, expertise, and experience to the Institute for Building Technology and Safety (IBTS), a 501(c)(3) non‑profit organization dedicated to unbiased professional building code compliance services and community enhancement. IBTS offers outstanding benefits, growth opportunities, and a culture that values employees. Our services include Building and Community Development, Energy and Sustainability Services, Disaster Planning and Recovery, Quality Assurance, and Compliance and Risk Monitoring. Headquartered in Ashburn, VA, we have additional offices across the United States and Puerto Rico. We are committed to building a diverse community of experts and are an Equal Opportunity and Affirmative Action Employer.