Customer Service Representative
One of our highly reputable trades partners in the Central Missouri area is seeking a Customer Service Representative to join their current call center team. This close-knit team enjoys competitive pay, fantastic benefits, and excellent growth opportunities in a supportive and dynamic work environment.
About the Role
Are you a problem-solver who loves helping people make great choices? Do you thrive in fast-paced situations and enjoy providing top-notch customer service? As a Customer Service Representative (CSR), you'll be the friendly voice our customers rely on to resolve issues, schedule appointments, and ensure they receive 5-star service. You'll need to stay calm under pressure, think quickly, and handle a variety of situations with professionalism and care.
Responsibilities
- Assist customers with inquiries, troubleshooting, and scheduling appointments
- Enter and manage customer information accurately in our system
- Follow up with outbound calls to ensure customer satisfaction
- Provide both service and sales support, helping customers make informed decisions
- Work collaboratively with a great team that values trust, respect, and having fun while working hard
- Be open to coaching and continuous learning to enhance your skills
- Participate in an on-call rotation for after-hours, weekend, and holiday support when needed
Requirements
- High school diploma or GED
- Professional and courteous communication skills (both verbal and written)
- Strong attention to detail and solid data entry skills
- Quick thinking and good judgment in handling customer concerns
- Emotional intelligence and the ability to stay calm under pressure
- Experience in customer service and/or sales is a plus
Benefits
- Health, vision, and dental insurance
- Paid vacation and 8 paid holidays
- 401(K) with company match
- Paid career and skills development opportunities
- Fun team events and occasional snacks & treats
- Employee discounts on HVAC and plumbing services
Pay
$18-$20/hour (DOE) + Bonus and Incentives
Schedule
Includes on-call rotation for after-hours, weekend, and holiday support when needed.