Customer Service Representative
Hufsey Home Services · Kingman, AZ · 3 mo ago
On-siteOTHRFull-time
Locations: DFW, TX | Prescott, AZ | Phoenix, AZ | Kingman, AZ | Las Vegas, NV
Full-Time | Fast-Paced | Growth-Focused
About the role
Join the Hufsey Home Services Family! We proudly serve homeowners across Texas, Arizona, and Nevada through One Hour Air Conditioning & Heating, Benjamin Franklin Plumbing, and Buffalo Electric. As a Customer Care Specialist, you’ll be the first voice our clients hear — delivering first-rate service, scheduling appointments, and helping ensure smooth daily operations.
Responsibilities
- Deliver excellent customer service on every call
- Schedule service and sales appointments
- Offer additional services and products to meet call center goals
- Make outbound calls to fill the schedule and retain customers
- Maintain accurate customer records
- Partner with dispatch and technicians for timely service
- Resolve customer concerns with professionalism and empathy
Requirements
- 2+ years of customer service experience (call center preferred)
- Excellent communication and multitasking skills
- Proficiency with Microsoft Word and Excel
- Strong organizational habits and attention to detail
- Ability to pass background check and drug screen
- High school diploma or GED
Benefits
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Why join us
Supportive, team-focused culture
Ongoing training and career growth opportunities
Fast-paced environment with room to shine
Be part of a company that truly values its people