Customer Service Representative

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include only sections with real specific content. Remove boilerplate, navigation, legal, EEO, etc. We need to parse the posting. Content: - Intro: "Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 “Georgia Made” products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value." That's about the company; could be "About the role"? Actually "About the role" is typical heading for role overview. We have "Role Overview" paragraph after that. So we can put an

About the role

with that paragraph (maybe combine company description and role overview). But we must not repeat job title as heading. It's okay. Then we have "Location: 40 Kenwood Cir #2, Franklin, MA 02038 Schedule: Full-time Monday-Friday Department: Customer Support". This includes location, schedule, department. We could have sections for Schedule and maybe Location? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include Schedule heading with the schedule info. Location could be part of About the role or maybe we can include in a paragraph under About the role. Department maybe also in About the role. Then "Responsibilities & Key Performance Indicators" bullet list. Then "Qualifications" list. Then "Preferred Qualifications" maybe part of Qualifications or Skills? Could be under Qualifications. Then "Why You’ll Love Working Here" maybe not a standard heading; could be Benefits? Actually benefits described later. The "Why You’ll Love Working Here" is more about culture; could be omitted or put under About the role? Probably we can ignore as not a standard heading; but we need to preserve substantive information. Could include under Benefits? But it's not benefits; it's about culture. Could be omitted? The instruction: "Prefer a few substantive sections over many thin ones." We could include a section "About the role" that includes company overview, role overview, location, schedule, department, why you'll love working here. But we need to keep schedule separate heading? The instruction says use heading Schedule if posting actually states them. It does state schedule: Full-time Monday-Friday. So we should have a Schedule section. Similarly Pay: they have salary range and bonus. So we need a Pay section. Benefits: they list benefits. So Benefits section. Responsibilities: we have responsibilities list. Qualifications: we have qualifications list. Skills: maybe we can combine qualifications and skills? The posting includes "Strong verbal and written communication skills. Strong problem-solving, interpersonal, organizational, and attention-to-detail skills. Proficiency with CRM systems and Microsoft Office". That's skills. Could be under Skills heading. But we already have Qualifications heading for education/experience. Could separate. We need to avoid filler like "commensurate with experience". Not present. We must not include boilerplate like EEO, etc. We must not include application instructions. We must not include duplicated lines. We must preserve all substantive information. Let's extract substantive info: Company description: Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 “Georgia Made” products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value. Role Overview: The Customer Service Representative is responsible for providing exceptional customer support by accurately processing orders, resolving issues, and ensuring timely delivery. This role serves as a key connection between customers and internal teams, helping ensure customer needs are addressed efficiently and effectively. Success in this position directly impacts customer satisfaction, order accuracy, and overall customer relationships. Location: 40 Kenwood Cir #2, Franklin, MA 02038 Schedule: Full-time Monday-Friday Department: Customer Support Responsibilities & KPIs: - Accurately process customer orders and maintain fewer than 2 order entry errors per month. - Respond to customer inquiries, resolve issues, and provide timely solutions to maintain strong customer relationships. - Monitor order status and coordinate with internal departments to ensure orders are processed and delivered on time. - Process customer concessions, rebates, credits, charge corrections, and product returns accurately and efficiently. - Meet or exceed the annual NPS target by delivering consistent, responsive, and customer-focused service. Qualifications: - High School Diploma or equivalent. - 2+ years of customer service experience. - Strong verbal and written communication skills. - Strong problem-solving, interpersonal, organizational, and attention-to-detail skills. - Proficiency with CRM systems and Microsoft Office Preferred Qualifications: - Manufacturing/product knowledge is a plus. Why You’ll Love Working Here: We strive to be a great place to work and easy to do business with—join Hoshizaki America to grow your skills, contribute to trusted products, delight customers, and enjoy excellent benefits. Salary & Benefits: - Salary range: $[24.00]– $[28.00] per hour, plus eligibility for a bonus opportunity with annual payouts distributed in [installments]. - This range is a good faith estimate of what Hoshizaki America expects to pay for this position. Actual compensation may vary based on experience, education, skills, and internal equity. - Benefits include [childcare incentives, affordable medical, dental, and vision insurance, life, accident, and disability coverage, a Flexible Spending Account (FSA), a 401(k) plan with company match, paid time off and company holidays, tuition reimbursement and career growth opportunities, safe, climate-controlled workplaces, uniforms provided with meal subsidies, and employee discounts and wellness programs]. Additional Information: Relocation assistance and employment-based visa sponsorship are [not available for this position]. Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Applicants requiring reasonable accommodation during the application or interview process should contact Hoshizaki America directly. Notice to Third-Party Agencies ... EEO Statement ... We need to remove boilerplate: Additional Information, Notice to Third-Party Agencies, EEO Statement. Also remove the "This job description outlines the general nature..." etc. We need to keep the substantive info: company description, role overview, location, schedule, department, responsibilities, qualifications, preferred qualifications, why you'll love working here (maybe as part of About the role or Benefits?), salary, benefits. We need to use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have qualifications (education/experience) and skills (communication, problem-solving, etc.). Could separate: Qualifications heading for education/experience; Skills heading for soft skills and technical proficiency. Preferred qualifications could be under Qualifications or Skills. We have Benefits and Pay separate. We have Schedule. We might not need Requirements heading if we combine qualifications and skills? But we can include Requirements heading maybe for qualifications? The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can include Requirements heading if there is content. Could put education/experience under Requirements. Then Qualifications heading for preferred qualifications? Or we could combine. Better: Use Requirements for mandatory qualifications (HS diploma, 2+ years experience). Use Skills for communication, problem-solving, etc. Use Qualifications for preferred qualifications (manufacturing/product knowledge). Or we could treat Qualifications as mandatory and Skills as separate. Let's decide: - About the role: company description + role overview + location + department (maybe location and department could be in About the role). But we have separate Schedule heading. - Responsibilities: list. - Requirements: HS Diploma or equivalent, 2+ years customer service experience. - Skills: Strong verbal and written communication skills; Strong problem-solving, interpersonal, organizational, and attention-to-detail skills; Proficiency with CRM systems and Microsoft Office. - Qualifications (Preferred): Manufacturing/product knowledge is a plus. - Benefits: list. - Pay: salary range and bonus. - Schedule: Full-time Monday-Friday. We also need to include location maybe in About the role. We must not repeat job title as heading. We must not include filler like "[installments]" etc. The posting includes placeholders like $[24.00]– $[28.00] per hour, plus eligibility for a bonus opportunity with annual payouts distributed in [installments]. The brackets indicate placeholder; we should keep the info as is? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." The placeholder "[installments]" is not substantive; it's a placeholder. Should we keep it? It's part of the text but it's placeholder. Might be considered not substantive. However we could keep it as is because it's in the original. But the instruction says do not emit heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". Here "[installments]" is similar to placeholder. Might be considered filler. Safer to omit the placeholder? But we must preserve ALL substantive information; the placeholder is not substantive. I'd remove the "[installments]" part, but keep the rest: "plus eligibility for a bonus opportunity with annual payouts". However the original says "with annual payouts distributed in [installments]." If we remove the bracket, we lose meaning that it's distributed in installments. But we could say "with annual payouts distributed in installments". That's not inventing; it's interpreting placeholder as the word installments. Might be okay. But to be safe, we could keep the phrase exactly as given: "plus eligibility for a bonus opportunity with annual payouts distributed in [installments]." That includes placeholder but it's not invented. It's preserving the text. The instruction about filler/placeholder text refers to headings with filler like "commensurate with experience". Not about preserving placeholders in content. So we can keep it. Similarly benefits list includes brackets around each item: "[childcare incentives, affordable medical, dental, and vision insurance, life, accident, and disability coverage, a Flexible Spending Account (FSA), a 401(k) plan with company match, paid time off and company holidays, tuition reimbursement and career growth opportunities, safe, climate-controlled workplaces, uniforms provided with meal subsidies, and employee discounts and wellness programs]". The brackets indicate placeholder? Actually it's a list inside brackets. Might be just formatting. We'll keep as is. Now produce HTML. Structure:

About the role

Join Hoshizaki America Inc., – Engineering Excellence, Powered by People Who We Are At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freez