Customer Service Representative

Responsibilities

• Determine customers’ needs and recommend appropriate products and solutions that provide value to their projects and business.
• Respond to customer inquiries regarding product selection, pricing, quotations, order placement, delivery scheduling, complaints, and follow-up requests.
• Develop profitable business relationships through excellent customer service, sales support, and problem-solving.
• Continuously improve and maintain product knowledge and industry expertise.
• Enter customer orders, pricing information, and related data into the computer system accurately and efficiently.
• Schedule and coordinate deliveries of products.
• Utilize product and supply checklists to ensure customers receive all materials necessary for their projects.
• Identify opportunities to recommend additional products and services that meet customer needs.
• Accept customer payments and apply them to the appropriate customer accounts.
• Follow up on deliveries to ensure materials arrive complete and on time as promised.
• Work closely with sales, warehouse, dispatch, and operations personnel to ensure customer satisfaction.
• Maintain accurate records and documentation.
• Perform other duties as assigned.

Qualifications

• Previous customer service, sales, building materials, construction, or related industry experience preferred.
• Knowledge of building materials, construction processes, and local building codes preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills and proficiency with business software applications.
• Strong mathematical skills, including the ability to add, subtract, multiply, and divide common fractions and decimals.
• Effective time management and organizational skills.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Ability to work collaboratively in a team-oriented environment.
• Must successfully pass a drug screening and consent to a background check.