Customer Service Representative

Part-time

Pay

$16-19 an hour

Responsibilities

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• Serving as a support for showroom Sales Consultants by assisting with questions and processing orders as needed.
• Processing sales for accessories and other small purchases.
• Occasionally working the sales floor following HOM Furniture’s proven sales methods.
• Other duties as assigned.

Benefits

HOM Furniture offers its full-time employees a competitive benefits package:

• Paid Time Off: 20 days in 1st year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand: options for receiving earned wages

Requirements

• Education: Must be working towards or have a high school diploma or GED.
• Experience: Six months of customer service experience preferred.
• Must be able to communicate effectively both verbally and in writing.

Physical Demands

• Low physical demands required.
• The employee is regularly required to sit for sustained periods of time.
• Occasionally lift up to 25 pounds.

Reasonable accommodation will be made for those who require it.