Customer Service Representative

Pay

$16-19 an hour

Responsibilities

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• Serving as a support for showroom Sales Consultants by assisting with questions and processing orders as needed.
• Processing sales for accessories and other small purchases.
• Occasionally working the sales floor following HOM Furniture’s proven sales methods.
• Other duties as assigned.

Benefits

• Paid Time Off: 20 days in the first year for full-time employees
• Medical and/or Dental Coverage
• 401(k) Employee Contribution Plan
• 401(k) Employer Matching
• Employee discount
• Career advancement opportunities and training
• Pay on Demand: options for receiving earned wages

Requirements

• Education: Must be working towards or have a high school diploma or GED.
• Experience: Six months of customer service experience preferred.
• Must be able to communicate effectively both verbally and in writing.

Physical Demands

Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.