Customer Service Representative

Responsibilities

• Answering phones to either direct callers to the proper department or to answer any questions they may have.
• Finalizing orders, taking payments, and scheduling deliveries and pickups.
• Processing returns and processing initial paperwork for warranty claims.
• Making changes and cancellations to orders when appropriate.
• Updating customers on changes to their order status.
• Processing finance applications.
• Serving as a support for showroom Sales Consultants, assisting with questions and processing orders as needed.
• Processing sales for accessories and other small purchases.
• Occasionally working the sales floor following HOM Furniture’s proven sales methods.
• Performing other duties as assigned.

Requirements

• Education: Must be working towards or have a high school diploma or GED.
• Experience: Six months of customer service experience preferred.
• Physical Demands: Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
• Other: Must be able to communicate effectively both verbally and in writing.

Benefits

• Paid Time Off- 20 Days in 1st year for full-time employees.
• Medical and/or Dental Coverage.
• 401(k) Employee Contribution Plan.
• 401(k) Employer Matching.
• Employee discount.
• Career advancement opportunities and training.
• Pay on Demand - options for receiving earned wages.