Customer Service Representative
HOM Furniture · Lakeville, MN · 3 mo ago
Customer Service$16–$19/hrFull-time
Pay
$16-$19Responsibilities
- Answering phones to either direct callers to the proper department or to answer any questions they may have.
- Finalizing orders, taking payments, and scheduling deliveries and pickups.
- Processing returns and processing initial paperwork for warranty claims.
- Making changes and cancellations to orders when appropriate.
- Updating customers on changes to their order status.
- Processing finance applications.
- Serves as a support for showroom Sales Consultants, assisting with questions and processing orders as needed.
- Processes sales for accessories and other small purchases.
- Occasionally works the sales floor following HOM Furniture’s proven sales methods.
- Other duties as assigned.
Benefits
- HOM Furniture offers its full-time employees a competitive benefits package.
- Paid Time Off- 20 Days in 1st year for full-time employees
- Medical and/or Dental Coverage
- 401(k) Employee Contribution Plan
- 401(k) Employer Matching
- Employee discount
- Career advancement opportunities and training
- Pay on Demand - options for receiving earned wages
Qualifications
- Must be working towards or have a high school diploma or GED.
- Six months of customer service experience preferred.
- Low physical demands required. The employee is regularly required to sit for sustained periods of time and occasionally lift up to 25 pounds.
- Must be able to communicate effectively both verbally and in writing.
Skills
- Excellent communication skills
- Customer service experience
Benefits
- HOM Furniture offers its full-time employees a competitive benefits package.
- Paid Time Off- 20 Days in 1st year for full-time employees
- Medical and/or Dental Coverage
- 401(k) Employee Contribution Plan
- 401(k) Employer Matching
- Employee discount
- Career advancement opportunities and training
- Pay on Demand - options for receiving earned wages