Customer Service Representative

About Our Family of Brands

Nader's Pest Raiders is part of the Arrow Exterminators family of brands. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and exceeds industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

About the Role

Nader's Pest Raiders is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon experience.

Responsibilities

• Serve as the first point of contact for any internal or external customers
• With incoming phone calls, act as a detective to determine any problem and find a solution to every issue
• Assist in scheduling service, collecting payment, or updating customer files
• Put the minds of our customers at ease
• Work diligently to connect with customers via outbound calls to ensure technicians are fully scheduled and accounts are paid
• Work in a team atmosphere that strives to meet the service center's goals each month
• Use computer skills, problem-solving, and commitment to create an awesome experience in every interaction

Qualifications

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a 40-hour (minimum) workweek
• Willing to work minimal overtime as needed

Benefits

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental and vision insurance
• High deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• Health & wellness suite company-paid + additional optional life insurance