Customer Service Representative

About the role

Hoffman Exterminating is seeking a full-time Customer Service Representative to support and administer internal and external Service Center customers. The position is compensated at an hourly rate based on experience.

Responsibilities

• Serve as the first point of contact for internal and external customers through incoming phone calls.
• Determine and resolve issues to provide solutions for every customer concern.
• Absorb customer inquiries regarding scheduling services, payments, and file updates.
• Connect with customers via outbound calls to ensure technician schedules are full and accounts are paid.
• Work collaboratively within a team to achieve monthly service center goals.

Requirements

• Working knowledge of Microsoft Office Suite
• High school diploma or equivalent
• Present a professional appearance
• Able to work a minimum of 40 hours per week
• Willingness to work minimal overtime as needed

Qualifications

Our Administrative Representatives enjoy comprehensive benefits including generous time off, 11 paid holidays, 401(k) with company match, Roth IRA, medical, dental, and vision insurance, high-deductible HSA, telemedicine, disability, cancer, and accident insurance, and a health & wellness suite company-paid plus additional, optional life insurance.

Skills

Computer skills, problem-solving abilities, and a commitment to delivering an excellent customer experience are essential for success in this role.

Benefits

Our benefits package includes:

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental, and vision insurance
• High-deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• A health & wellness suite company-paid plus additional, optional life insurance

Pay

The pay rate is based on experience.

Schedule

The schedule is flexible but requires a minimum of 40 hours per week.

Benefits

Comprehensive benefits package including:

• Generous time off
• 11 paid holidays
• 401(k) with company match
• Roth IRA
• Medical, dental, and vision insurance
• High-deductible HSA
• Telemedicine
• Disability, cancer, and accident insurance
• A health & wellness suite company-paid plus additional, optional life insurance

Company Culture

We are a family-owned and operated business since 1964, serving 16 states. Our company culture is built on family values to create a welcoming work environment and a successful company. We are committed to protecting everyone's quality of life and strive to provide competitive compensation and a robust benefits package.

What's in a Day?

As a Customer Service Representative, you will handle incoming phone calls to determine and resolve customer issues. You will also connect with customers via outbound calls to ensure technician schedules are full and accounts are paid. Your computer skills, problem-solving abilities, and commitment to providing an awesome experience in every interaction will ensure your success.

Join Our Team

If you feel like you would be a good fit for this position, please submit your initial 3-minute, mobile-friendly application. We look forward to meeting you!

Equal Opportunity Employer

We are an equal opportunity employer and committed to hiring and supporting acts of service for Veterans and active-duty members of the U.S. Military.