Customer Service Representative

About the role

Hoffman Exterminating is seeking a full-time Customer Service Representative to support and administer internal and external Service Center customers. The position is compensated at an hourly rate based on experience.

Responsibilities

• Serve as the first point of contact for internal and external customers through incoming phone calls.
• Determine and resolve issues to address customer problems.
• Absorb customer inquiries regarding scheduling services, payments, and file updates.
• Connect with customers via outbound calls to ensure technician schedules and account payments are accurate.
• Work collaboratively within a team to achieve monthly service center goals.

Requirements

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Present a professional appearance.
• Able to work a minimum of 40 hours per week.
• Willingness to work occasional overtime as needed.

Qualifications

• Experience in customer service preferred.
• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize tasks effectively.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness suite (company-paid + additional, optional).
• Life insurance.

Pay

The pay rate is based on experience.

Schedule

The schedule is flexible but requires a minimum of 40 hours per week.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness suite (company-paid + additional, optional).
• Life insurance.

Company Culture

We are a family-owned and operated business since 1964, serving 16 states. Our company culture is built on family values to foster a welcoming work environment and successful company. We are committed to providing competitive compensation and a robust benefits package.

What We Offer

• Competitive compensation.
• A robust benefits package.
• A family-oriented company culture.

A Day in the Life

As a Customer Service Representative, you will serve as the first point of contact for internal and external customers. You will handle incoming phone calls to determine and resolve issues, assist with scheduling services, take payments, and update customer files. Additionally, you will connect with customers via outbound calls to ensure technician schedules and account payments are accurate. You will work collaboratively within a team to achieve monthly service center goals.

Are You Ready to Join Our Team?

If you feel that you would be a good fit for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Equal Opportunity Employer

We are an Equal Opportunity Employer and committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.