Customer Service Representative

About the role

Hoffman Exterminating is seeking a full-time Customer Service Representative to provide exceptional service support and administration to both internal and external Service Center customers.

Responsibilities

• Serve as the first point of contact for internal and external customers through incoming phone calls.
• Determine and resolve issues to ensure customer satisfaction.
• Absorb and update customer files.
• Schedule services and take payments.
• Connect with customers via outbound calls to ensure technician availability and account payments.
• Work in a team environment to meet monthly service center goals.

Requirements

• Working knowledge of Microsoft Office Suite.
• High school diploma or equivalent.
• Professional appearance.
• Ability to work a minimum of 40 hours per week.
• Willingness to work occasional overtime.

Qualifications

• Must be able to pass a background check.

Skills

• Excellent communication skills.
• Problem-solving abilities.
• Computer proficiency.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite.
• Optional life insurance.

Pay

The pay is based on experience.

Schedule

Minimum 40 hours per week, with occasional overtime as needed.

Benefits

• Generous time off.
• 11 paid holidays.
• 401(k) with company match.
• Roth IRA.
• Medical, dental, and vision insurance.
• High-deductible HSA.
• Telemedicine.
• Disability, cancer, and accident insurance.
• Health & Wellness Suite.
• Optional life insurance.