Customer Service Representative

Key Responsibilities

• Prepare and process customer quotes, sales orders, purchase orders, and stock orders
• Aid outside sales representatives by obtaining vendor pricing and generating competitive quotes
• Ensure all orders are entered accurately and in a timely manner
• Communicate with vendors daily to request pricing and product availability, obtain and track ETA updates, and follow up on open orders to ensure timely delivery and resolve delays proactively
• Monitor inventory levels and identify replenishment needs, process stock replenishment orders, and coordinate with internal team members (e.g., Chase)
• Help maintain optimal inventory levels to support customer demand
• Serve as a point of contact for customer inquiries and order updates, provide support to legacy or key accounts as needed, and maintain a high level of customer service and responsiveness
• Ensure all transactions are properly documented with supporting paperwork and maintain organized records for quotes, orders, vendor confirmations, and verify pricing, quantities, and terms on all transactions
• Manage and process all orders associated with Sherwin-Williams products, ensuring compliance with vendor-specific requirements and ordering processes

Required Skills & Qualifications

• 2+ years of experience in customer service, order processing, or inside sales (industrial or distribution experience preferred)
• Strong organizational skills with high attention to detail
• Able to manage multiple tasks and prioritize effectively
• Excellent communication skills (written and verbal)
• Proficiency in Microsoft Office (Excel, Outlook, etc.)
• Experience with ERP or order entry systems is a plus

Preferred Qualifications

• Background in industrial distribution, construction materials, or corrosion control products
• Experience working with vendor quotes and supply chain coordination
• Familiarity with inventory management processes

Key Traits for Success

• Highly responsive and dependable
• Strong problem-solving ability
• Team-oriented with a willingness to support sales staff
• Comfortable working in a fast-paced, deadline-driven environment