Customer Service Representative

About the role

Join Harbor Point Animal Hospital as a Full-time Customer Service Representative and be the first smile clients see, the voice they trust, and the heart of our front desk. We’re a full-service veterinary clinic offering everything from wellness care to surgery for all companion animals, with cutting-edge technology and a close-knit, supportive team. As the AHHA 2025 Practice of the Year, we deliver gold-standard care while making every client and patient feel seen, heard, and valued.

Responsibilities

• Create great experiences from the first phone call to the final tail wag
• Maintain organization of appointments, records, and communication
• Multitask efficiently while staying calm and kind during busy periods
• Navigate digital systems and patient charts with confidence
• Provide calm, clear, and compassionate support, especially when pet parents are stressed

Requirements

• People-oriented with a passion for exceptional customer service
• Highly organized and detail-focused
• Ability to multitask in a fast-paced environment
• Tech-savvy with experience using digital systems and patient charts
• Interest in professional growth and development

Benefits

• Competitive pay based on experience
• Free virtual mental health for your household (ages 13+)
• Medical, dental, vision, and life insurance
• Generous continuing education (CE) allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• Paid time off (PTO), floating holidays, parental leave, and military leave
• Robust Employee Assistance Program (covering finances, wellness, and more)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• 401(k) with up to 5% company match

Location

Harbor Point Animal Hospital is located in Mooresville, a vibrant area with coffee shops, walkable parks, and a variety of restaurants to explore during breaks.