Customer Service Representative

About the role

Culligan of Cleveland is seeking a Customer Service Representative to join the office support team. As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand nationwide by offering tailored solutions backed by superior Culligan service. As a CSR, you’ll play a vital role in ensuring customers receive a positive experience by addressing inquiries, providing solutions, and maintaining high customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
• Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
• Handle both routine inquiries and complex issues with professionalism.
• Develop and maintain an understanding of products and services to effectively assist customers and address their needs.
• Offer product/service recommendations and educate customers.
• Identify, troubleshoot, and resolve customer problems effectively.
• Collaborate with other departments to address customer concerns and provide solutions.
• Efficiently manage and prioritize tasks to meet individual and team performance goals.
• Meet deadlines and response times while maintaining quality in work and customer interactions.
• Accurately document customer interactions and transactions in customer service software.
• Keep workspace clean, organized, and free of clutter and tripping hazards.
• Follow proper confidentiality protocols to protect customer information and incident reporting procedures.
• Work in an office environment requiring regular use of computers and multi-line phones; must be able to sit for extended periods.

Requirements

• Previous experience in a customer service role preferred.
• Ability to remain calm under pressure and handle challenging situations with professionalism.
• Ability to sit for extended periods.

Skills

• Demonstrated competency in computer and/or tablet use.
• Above average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems.
• Minimum typing speed of 40 wpm, including ten-key, accurately and by touch.
• Strong communication skills (verbal and written).
• Commitment to teamwork.
• Effective problem‑solving skills.
• Excellent organization and multi‑tasking skills.
• Strong attention to detail.

Benefits

• Full‑time, Monday‑Friday work schedule.
• Paid time off (PTO) at a generous accrual rate.
• Full benefits package including a 401k with company match after introductory period.
• Opportunity to utilize Culligan equipment in your home free of charge.
• Stable, growing family‑oriented company with regular career advancement opportunities.
• Commitment to upskilling employees and promoting from within.

Pay

Starting hourly wage: $17.75/hr, with monthly and quarterly bonuses.

Schedule

Monday‑Friday, 8 am‑5 pm (primarily no evenings or weekends, but may require some evenings and weekends as business needs require).