Customer Service Representative

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is built on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing, attributing its success to a unique business philosophy and talented people. Hajoca operates in a decentralized environment where each location, called a Profit Center (PC), is run by the Profit Center Manager as a small business, offering a customized approach to each local marketplace.

About the Role

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions, and handle material returns timely and in accordance with Company policy, ensuring resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly, and monthly reports.
• Support the Product Manager's activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management.

Requirements

• Experience in customer service or inside sales.
• Knowledge of products sold in the Profit Center preferred.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, customer contact files, and analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross-sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain value-added services, and close sales.
• Build positive working relationships and inspire teamwork with co-workers.
• Learn and operate computer systems used to process orders.
• Learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Perform basic arithmetic: add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Pay

Pay for this position is between $18 and $22 per hour.

Benefits

• Profit-Sharing Program providing a direct share of annual profits.
• Full-time benefits (for team members working 30+ hours per week):
  • Medical, dental, vision, and prescription coverage.
  • Accident, Hospital Indemnity, and critical care coverage.
  • Life insurance and Long Term Disability.
  • Pre-tax accounts for healthcare, dependent care, and commuter benefits.
  • Paid vacation, holidays, and sick time (sick time also offered to part-time team members as required by state law).
  • Paid pregnancy and parental leave.
  • Paid day of community service.
• Full-time and part-time benefits:
  • 401(k) Retirement cash account with company contributions.
  • Targeted training programs focused on personal and professional growth.
  • Company wellness program.
  • Employee discounts.
  • College tuition benefits.

Note: Benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.