Customer Service Representative

About the Role

The Customer Service Administrative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. From booking the order to shipping, Customer Service follows orders through the end.

Responsibilities

• Be one point of contact for rep agencies and customers
• Interact with customers, manufacturer’s reps, the Tigre Sales Team, and other Tigre departments via telephone, email, fax, and mail
• Support all Sales Managers
• Work closely with Order Management
• Coordinate and follow up on inter-departmental hand-offs and inquiries to maintain customer satisfaction and facilitate speedy resolution
• Own the order entry process: prepare incoming purchase orders, check prices and part numbers, enter data into Excel and Oracle, and send order acknowledgements
• Ensure high customer satisfaction through prompt and courteous communication of open and closed order status
• Maintain knowledge of product line, prices, delivery times, drop ship items, marketing promotional services, and related data
• Maintain liaison with other departments for order completion
• Contact customers/Sales reps to obtain missing order data
• Prepare invoices for returned goods authorization (RMA)
• Follow up with customers post-sales to ensure satisfaction and resolve complaints

Requirements

• Experience/interest in customer relationships
• Tact, strong email skills, and a customer-focused attitude
• Exceptional verbal and written communication skills
• Highly proficient computer skills, including MS Word, PowerPoint, Excel, and Outlook
• Excellent telephone sales personality skills
• Highly energetic and self-starter
• Ability to multi-task and adapt to shifting priorities

Benefits

• Paid Time Off
• 401(k)
• Medical, Dental, Vision Coverage
• Life Insurance (Self and Spouse/Children)
• STD and LTD Insurance
• Other benefits

Tigre USA, Inc. is located at 2315 Beloit Avenue, Janesville, WI 53546, USA.