Customer Service Representative

Responsibilities

• Greet passengers on arrival at the airport
• Answer questions passengers might have about their tour (flight)
• Check in bookings and issue boarding passes
• Keep passengers updated on any changes to flight (tour) information
• Direct passengers to the correct gate for their flight
• Weigh and check in luggage
• Respond in a calm and professional manner to customer complaints
• Audit flight manifests for accuracy
• Follow security procedures
• Independently manage customer service resolutions, including refunds, flight changes, and rescheduling
• Work directly with the accounting department
• Be reliable and have own transportation
• Clear a pre-employment drug test and background check

Requirements

• Minimum of 18 years of age
• High school diploma
• Valid unexpired driver’s license
• Fluent in English (other languages a plus)
• Previous experience with Ventrata, 135ACM systems, and 3CX phone systems
• Basic cash/credit card handling skills
• Able to lift up to 50 lbs and stand for prolonged periods
• Able to withstand all weather conditions
• Some bending and lifting required for stocking merchandise (minimum 20 lbs)
• Open availability for a 7-day operation, including early morning to late evening shifts (5 AM to 9 PM daily)

Skills

• Square POS system (training provided)
• Dropbox (training provided)
• Adobe Lightroom (training provided)