CUSTOMER SERVICE REPRESENTATIVE

About the role

Global Exterior Experts is seeking a dynamic, growth-oriented individual to join our team as a full-time Customer Service Representative. With over 15 years of experience serving Chicagoland, we are renowned for providing top-notch, affordable exterior roofing, siding, gutters, fascia-based home restoration, and home construction services.

Work location: Office in Aurora, IL. In-person, office-based setting.

Requirements

• 1 year of customer service or general business experience (preferred)
• Fluent in both English and Spanish
• Excellent communication skills
• Proficiency in Office 365 and computer data entry
• Exceptional organizational skills and commitment to cleanliness
• Professional appearance, adhering to company dress code
• Ability to thrive under pressure and multitask effectively

Responsibilities

• Answer incoming calls, engage in meaningful conversations, and direct calls to the appropriate departments
• Handle customer calls with poise and provide outstanding service regardless of the situation
• Conduct post-inspection surveys, gathering valuable feedback from homeowners about their experience with our sales representatives

Benefits

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Pay

Salary range: $35,250.00 – $38,000.00 per year

Schedule

Morning shift, Monday to Friday with weekend availability as needed.