Customer Service Representative

Benefits

• 15 days of paid time off
• Competitive medical, dental, and vision plan options
• Health Savings Account with employer match option
• Paid Parental Leave
• 401(k) with an employer match up to 4%
• Supplemental health plans through Aflac
• Employer paid basic life insurance
• Employee paid short-term disability option
• Employer-paid long-term disability
• Mental health support through Employee Assistance Program
• 7 paid holidays annually

About the role

The Customer Service Representative serves as a primary contact for supporting commercial and industrial clients within GFL’s Environmental Services division. This role focuses heavily on maintaining accurate account records, performing high-volume data entry, tracking customer information, and processing inquiries and service requests in a timely manner.

Responsibilities

• Provide professional customer service via phone, email, web, or in-person.
• Handle incoming/outgoing calls and resolve customer inquiries and concerns.
• Track customer data, enter information into system databases, and maintain account files.
• Coordinate with operations, sales, and field staff to communicate instructions and resolve service issues.
• Process payments, web requests, residential subscriptions, and customer refunds.
• Perform administrative tasks including credit checks, contract scanning, and account setups/cancellations.
• Maintain an organized workspace, assist office visitors, and adhere to company policies and regulations.

Requirements

• High School Diploma or GED.
• Two (2) to five (5) years of customer service experience.
• Ability to implement solutions to general and specific customer concerns.
• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.
• Possess good organizational skills and record keeping skills.
• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
• Proficient in Microsoft Outlook, Microsoft Word and Excel.
• Good problem solving ability.
• Excellent data entry skills.
• Ability to stand, sit, walk, use hands and fingers, talk and hear.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.