Customer Service Representative

Job Responsibilities

• Greet customers warmly in person and over the phone and assist them with product inquiries, pricing, and availability.
• Work to resolve issues and ensure customer satisfaction, escalating complex matters to management when necessary.
• Partner with Gardner White stores to take overflow calls, assist with administrative duties as assigned, and coordinate with internal departments.
• Research various software platforms and social media such as Storis, Podium, Dispatch Track, Facebook, and Instagram to input pertinent information and respond daily.
• Develop a deep understanding of our furniture products, including features, materials, and styles.
• Stay updated on product inventory, promotions, and sales events to provide accurate information to customers.
• Other duties as assigned.

Qualifications

• A high school diploma or equivalent
• One year of customer service and/or call center experience preferred but not required
• Strong problem-solving abilities and ability to remain calm under pressure
• A friendly and approachable demeanor with a passion for helping others
• Ability to multitask and prioritize tasks in a fast-paced environment
• Knowledge of furniture products and industry trends is a plus
• Strong computer skills and Microsoft Office experience
• Cash handling and/or accounting experience a plus