Customer Service Representative

This position is fully remote. Applicants must reside in Texas.

About the role

At Gandy Ink, we are a tight-knit crew dedicated to becoming the best in the world at our craft while creating fans inside and outside of the company. We live and die, hire and fire by our core values of excellence, teamwork, innovation, and enthusiasm. We develop relationships between staff, vendors, and customers based on trust and respect while fostering a culture of continuous improvement within each department. We are pursuing growth as a company and are looking for a world-class team member who will walk with us through that journey.

Responsibilities

• Acts as liaison between customer, sales, and/or production departments.
• Receives customer print inquiries concerning prospective, current, and past orders.
• Maintains daily update of production schedule and keeps customer informed about status of their job.
• Interacts with customers by phone, online chat, email, or in person about printing requirements and collects production print specifications for printing job.
• Fills out pre-production order specification information, detailing parameters of print job.
• Coordinates the preparation of all written quotes and proposals.
• Handles phone inquiries for job status, estimates, orders, changes, and complaints.
• Keeps salesperson informed about job status and problems.
• Provides customer with shipment confirmation.
• Maintains cleanliness of work area and equipment.
• Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED); or three to six months related experience and/or training in print processes; or equivalent combination of education and experience.
• Strong skills in work planning, scheduling, and must have good judgment of color, design, and print quality.
• Must be reliable, responsible, and take direction well.

Cognitive or Mental Requirements

• Employee must be able to see and hear, read and write.
• Requires adaptability, analyzing, assessing, calculating, decision making, dependability, judgment, reading, speaking, following direction, handling multiple priorities, and reasoning.

Physical Demands

• Lifts: Always 67-100% (under 10 lbs.), Some 1-33% (10-50 lbs.), Never (over 50 lbs.)
• Stand: Often 34-66%
• Walk: Often 34-66%
• Sit: Always 67-100%
• Carries: Some 1-33% (under 10 lbs. to over 50 lbs.)
• Pushes/Pulls: Some 1-33%
• Climbs/Balances/Bends/Twists/Crawls/Stoops: Some 1-33%
• Reaches: Always 67-100% (above, at, and below shoulder height)

Benefits

• 401K with up to 4% match
• Medical, Dental, Vision, Life, Short and Long Term Disability
• Generous Vacation and PTO plan
• Annual employee recognition and rewards
• Growth opportunities