Customer Service Representative

About the role

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team.

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers including making reservations as required
• Invoicing for services rendered to customers and pilots
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectation
• Maintain neat work area at all times to include front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Customer service experience preferably in the service industry
• High School Diploma or equivalent
• Entry level position
• Ability to work evenings and weekends
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug-free employer includes pre-employment and random screening

Skills

• Customer focus – naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft Office products and point of sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (requires clean driving record)

Benefits

Our comprehensive package includes:

• Matching 401k program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage
• Performance-based bonuses

Benefits are available for full-time positions only.

Pay

Starting at $15.00/hr with structured step-up based on training and experience.

Schedule

• Non-exempt position
• Evenings and one weekend day each week
• Guaranteed 40 hours per week

Work Environment

• Professional environment
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Physical Demands

• Must be able to lift 10 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers