Customer Service Representative

About The Role

Food Sales East (FSE) is seeking a dependable and detail-oriented Customer Service Representative (CSR) to join their team in Charlotte. This administrative role supports the sales team and customers by ensuring timely, accurate order processing, communication, and office coordination.

Key Responsibilities

• Perform detailed data and order entry with accuracy and efficiency.
• Communicate promptly and professionally with the sales team, customers, and vendors.
• Receive and organize incoming sample cases and other packages.
• Place sample orders and ensure timely delivery of materials.
• Collaborate with local management to maintain daily office operations.
• Provide general administrative support as needed to ensure smooth office workflow.
• Aid with client trade management.

Qualifications

• Strong working knowledge of Excel and other Microsoft 365 programs.
• Accuracy with 10key data entry and attention to detail.
• Ability to learn new systems and adapt to changing priorities.
• Excellent organizational, communication, and followup skills.
• Dependable, punctual, and committed to teamwork.
• Must be able to lift 20 lbs or more.

What We Offer

• Competitive pay
• Paid Time Off (PTO) and company holidays
• 401(k) with company match
• Medical, dental, and vision insurance
• A supportive, team-oriented environment with room to grow

Location & Schedule

This is an onsite position based at our Charlotte, NC office. Monday through Friday, 8:00 AM - 5:00 PM.

Benefits

FSE offers a range of benefits including:

• Team-first culture built on trust, transparency, and doing the right thing
• Compensation and benefits package that includes:
• Competitive pay
• Paid Time Off (PTO) and company holidays
• 401(k) with company match
• Medical, dental, and vision insurance
• A supportive, team-oriented environment with room to grow

Equal Opportunity Employer

Food Sales East is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.