Customer Service Representative
First PREMIER Bank/PREMIER Bankcard · Watertown, TN · 2 mo ago
Customer Service$17.25–$19.15/hrFull-time
About the role
Answer inbound calls about our products and services.
Understand policies and procedures used for daily operations.
Take accountability for customer satisfaction with a highly professional demeanor.
Demonstrate a strong phone presence while assisting those with less than perfect credit.
Achieve high satisfaction on customer surveys.
Participate in team meetings.
Responsibilities
- Answer inbound calls about our products and services.
- Understand policies and procedures used for daily operations.
- Take accountability for customer satisfaction with a highly professional demeanor.
- Demonstrate a strong phone presence while assisting those with less than perfect credit.
- Achieve high satisfaction on customer surveys.
- Participate in team meetings.
Requirements
- Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential.
- Bilingual skills are not required.
- Work Site: This job is offered on-site in Watertown.
- Employees must live within 50 miles of a PREMIER location or plan on relocating.
- Shift Options: Full Time: Monday-Friday 12:30pm-9:00pm, Every other Saturday 8:00am-4:30pm
Full-Time: Monday-Friday 12:00pm-9:00pm, Every other Saturday 8:00am-4:30pm
Part Time: Monday-Friday 2pm-9pm, other Saturday 8:00am-4:30pm No Sundays!
Qualifications
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
- Fun Employee Parties
Skills
- Strong communication skills
- Customer service orientation
- Ability to handle multiple tasks simultaneously
Benefits
- Full medical benefits for 20+ hours/week
- FREE dental and vision coverage
- Generous time off plans including PTO, Sick Pay, and Bonus Days
- 401(k) – dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- Employee Wellness Program
- Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
- Fun Employee Parties
Pay
Pay Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay. Top 75% of associates are eligible for incentives.
Schedule
- Full Time: Monday-Friday 12:30pm-9:00pm, Every other Saturday 8:00am-4:30pm
- Full-Time: Monday-Friday 12:00pm-9:00pm, Every other Saturday 8:00am-4:30pm
- Part Time: Monday-Friday 2pm-9pm, other Saturday 8:00am-4:30pm No Sundays!