Customer Service Representative

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care
• Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)
• Accurately document customer interactions and maintain CRM (Salesforce.com) records
• Follow up with customers to ensure satisfaction and build loyalty
• Collaborate with internal teams to resolve complex service requests
• Process Purchase Orders, build Invoices, coordinate product sample requests
• Proactively engage existing customers to understand their needs and recommend solutions
• Promote and upsell relevant products or services to meet customer needs and achieve sales targets
• Generate quotes, process orders, and follow up on sales opportunities
• Support marketing campaigns by following up on inbound leads and converting interest into sales
• Maintain and exceed monthly sales and customer satisfaction goals

Qualifications

• High school diploma or equivalent (minimum)
• Previous experience in customer service, inside sales, or a related role
• Strong interpersonal and communication skills
• Proven ability to handle objections and close sales
• Familiarity with CRM systems (e.g., Salesforce)
• Excellent organizational skills and attention to detail
• Comfortable working in a goal-driven environment