Customer Service Representative

About the role

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you’ll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.

Responsibilities

• Serve as the initial contact with current and prospective customers
• Communicate via email, telephone, in-person, and at customers’ places of business
• Build long-lasting relationships and turn prospects into loyal clients
• Prepare estimates and implement work orders
• Ensure timely delivery of finished orders
• Participate in daily team meetings
• Execute business and marketing plans
• Contribute to the overall success of the FASTSIGNS Center

Requirements

• Outgoing and responsive personality
• Eagerness to learn and grow
• Ability to build strong relationships with customers

Skills

• Great listening skills
• Strong documentation abilities
• Excellent organizational skills

Benefits

• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Pay

$20.00 - $24.00 per hour