Customer Service Representative

Full-time position, Monday–Friday with rotating Saturdays.

Benefits

• Health, dental, vision, disability, and life insurance
• Vacation and sick pay
• 11 paid holidays
• 401(k) plan with company match

Responsibilities

• Assist customers with deposits, withdrawals, payments, and coin/cash orders in a friendly, courteous manner
• Maintain accuracy of transactions and verify by balancing a cash drawer daily
• Identify fraudulent activity to help prevent potential loss for the bank
• Provide quality service through effective listening and communication skills
• Actively look for opportunities to refer and cross-sell bank services while processing transactions
• Accept retail and commercial checking and savings deposits, cash checks, and process savings withdrawals
• Process loan payments and assist with night depository and vault duties as assigned
• Maintain a well-developed and current working knowledge of the complete line of products and services offered by the bank
• Perform other duties or special projects as assigned

Requirements

• High school diploma or equivalent required
• Basic math skills and strong customer service orientation
• Cash handling experience or previous CSR/teller experience preferred
• Excellent customer relation skills
• Excellent keyboarding, calculator, and personal computer skills
• Organizational and communication skills, with the ability to handle multiple tasks professionally and efficiently
• Ability to work in a team environment
• High level of accuracy, attention to detail, and ability to handle confidential information