Customer Service Representative

About the role

We are looking for a motivated, detail-oriented, self-starter to join our team. This role offers opportunities for a long-term, rewarding career in a nimble, energetic, and team-oriented environment.

Responsibilities

• Enter, review, and revise customer orders accurately and efficiently
• Track orders through fulfillment and communicate updates, delays, or shortages to customers
• Cook with internal departments to resolve order, inventory, billing, or shipping issues
• Maintain customer account information, pricing updates, and related documentation
• Audit orders and transactions for accuracy, including peer review within the CSR team
• Participate in daily operational meetings and occasionally facilitate meetings in the absence of management
• Support invoice review, billing inquiries, and documentation tracking as needed
• Provide backup support for reception and freight/logistics coordination when required

Requirements

• A minimum of 3 years of experience in customer service, order management, inside sales support, or a related operational support role
• Strong attention to detail and organizational skills
• Ability to manage issues through resolution with consistent follow-through
• Professional communication skills and ability to work collaboratively across departments
• Ability to prioritize and manage multiple responsibilities effectively
• Experience in manufacturing, food production, distribution, or operations-driven environment
• Familiarity with ERP systems (Macola or similar platforms)
• Exposure to CRM systems such as HubSpot
• Familiarity with Shopify or other e-commerce platforms
• Experience supporting B2B customer accounts
• Adaptability to handle changing priorities and work in a fast-paced environment
• Proficiency in Microsoft Suite

Qualifications

• Must be able to use normal office equipment (scanner, printer, copier, computer)
• Must be able to talk/hear/sit for prolonged periods of time
• Occasionally required to stand
• Occasionally required to walk
• Continually required to use hands and fingers
• Occasionally required to lift/push light weights 25-50 pounds

Skills

• Knowledge of ERP systems (Macola or similar platforms)
• CRM systems such as HubSpot
• e-commerce platforms like Shopify
• Experience with B2B customer accounts
• Ability to adapt to changing priorities and work in a fast-paced environment
• Proficiency in Microsoft Suite

Benefits

• Medical
• Dental
• Vision
• Short-term disability
• Life insurance plan
• Vacation and sick pay
• 9 paid holidays
• Tuition reimbursement
• Generous 401(k) match

Pay

• Commensurate with experience

Schedule

• Monday through Friday